Professional Summary

Matthew is an operations leader with range, depth, and a practical sense for how work needs to run. Most of Matthew’s recent work has been about making the business easier to run. That has meant getting close to the detail, understanding where work is getting stuck, and building the systems, rhythms and habits that help people make better decisions and follow through.

At upstream tech, Matthew has helped build the operating backbone of a geographically distributed, multi-entity business. His work brings together systems, reporting rhythms, financial controls, delivery workflows, people infrastructure and international operations. He uses AI agents and automation in practical ways to reduce manual effort, improve visibility, and make repeatable work easier for teams to adopt.

Matthew brings commercial maturity, curiosity, high standards, and a calm, hands-on working style. He is useful in roles that need someone who can move between strategy and detail, get close to the work, and build ways of operating that people can actually adopt.

Professional Experience

Multiple operations roles

March 2021 - Present

UPSTREAM TECH

Matthew joined upstream tech as the 7th employee during a period where the business was becoming larger, more distributed, and more operationally complex. His work has been focused on helping the organisation mature without making it heavier than it needs to be.

Working close to leadership, he has improved the practical systems that help the business run: clearer financial visibility, stronger reporting rhythms, better delivery handoffs, more consistent people processes, and a simpler technology environment. He has also supported international operating requirements and expansion across APAC, helping local execution fit within a more consistent group operating model.

Company wide AI adoption has become a central part of this work. Matthew champions AI agents, automation, and internal knowledge systems to reduce manual effort, make information easier to find, and help repeatable work happen with less friction.

Across his role, Matthew's contribution has been less about owning one narrow function and more about strengthening the connective tissue of the business: the decisions, systems, routines and follow through that help teams work with greater clarity and confidence.

Matthew has been accountable for the Operations, People and Culture, and Finance departments since joining the organisation.

Operations manager

March 2020 - March 2021

PEARL APARTMENTS

At Pearl Apartments, Matthew managed pandemic-era accommodation operations during a period of significant uncertainty and operational pressure. The work required clear judgement, fast coordination, and calm execution across a dispersed property portfolio, including cleaning, facilities, maintenance, contractors, urgent issue resolution, and service continuity through changing COVID restrictions.

This role honed Matthew’s ability to operate in live, high pressure environments where the work was practical, immediate, and people facing. He simplified scheduling, communication, escalation paths, and repeatable site processes. He helped stabilise operations while balancing the needs of residents, suppliers, owners and staff.

Events & Special Projects Director

June 2019 - March 2020

DIONYSUS EVENTS & CULTURAL MANAGEMENT

Matthew delivered complex cultural activations and special projects across multiple venues, including Art Not Apart festival programming, for audiences of up to 15,000 people.

This experience sharpened Matthew’s ability to translate loose or creative ideas into executable plans and strengthened skills in stakeholder coordination, risk management, logistics, and real time problem solving.

University event & FEstival Manager

January 2017 - December 2019

AUSTRALIAN NATIONAL UNIVERSITY

At ANU, Matthew produced festivals and events for audiences of 5,000 to 10,000+ people, while contributing to strong year-on-year growth.

The role combined logistics, commercial planning, partnerships, risk, suppliers, artists, staff, volunteers, and stakeholder management. It gave foundations in complex coordination: understanding the moving parts, planning carefully, adapting quickly, and staying accountable for the experience delivered on the day.

Additional Roles

Policy Advisor: Expert group on the Financial wellbeing of young people

AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSIONS (ASIC)

Consultant role supporting research, policy analysis, stakeholder engagement, and structured written outputs in a regulatory context.

MATURE AGE STUDENT Board Member

AUSTRALIAN NATIONAL UNIVERSITY STUDENTS' ASSOCIATION

Hands on exposure to board level responsibility, representing student interests while contributing to governance discussions, organisational oversight and decisions affecting a large university community.

Marriage Equality Campaign Lead (ACT)

EQUALITY AUSTRALIA

Used field data, volunteer coordination, rapid feedback loops, and community engagement to focus effort and mobilise outcomes.

2021 - 2022

2020

2017

Education & Professional Development

Bachelor of politics, philosophy, and economics, major in business management

2024

AUSTRALIAN NATIONAL UNIVERSITY

Studied full-time while working full-time and continuing to progress professionally, building strong evidence of focus, discipline, and priority management. Matthew used the workplace as a live case study, applying commercial, organisational, and management theory directly to real business problems.

RISK MANAGEMENT. CHANGE MANAGEMENT.
AGILE FUNDAMENTALS.

2024

AUSTRALIAN INSTITUTE OF MANAGEMENT (AIM)

Completed three courses that strengthened Matthew’s practical toolkit for leading work through uncertainty, complexity and organisational change. The courses covered risk identification and response, Agile planning and value-driven delivery, stakeholder engagement, change models, resilience, and embedding change into business-as-usual practice.

Governance Training for
not-for-profit directors